FileInsight Support
Most FileInsight questions come down to what a file actually contains, what information is available to inspect, or what a particular result means.
Start with the case that best matches what you are seeing.
The file does not show all the information I expected
Not every file contains every kind of metadata. A missing field does not necessarily mean FileInsight failed; the information may never have been stored in the file or may have been removed during editing or export.
File Health reports a problem
For supported formats, FileInsight attempts to decode the file rather than assuming it is healthy because it exists. A health problem means the supported content could not be read normally. Try opening another copy or an earlier version of the file if one is available.
Type Verification reports a mismatch
A filename extension is only a label. A mismatch means the file contents do not agree with the type its name claims. This is worth investigating, particularly for a renamed file or one received from an unfamiliar source.
A photo has little or no camera information
Camera, phone, editing, and export metadata varies by file. An edited, exported, shared, or privacy-cleaned image may contain much less information than the original photograph.
Software or creator information is missing
FileInsight can only display creator, device, software, or application information when that information is actually embedded in the supported file.
The file looks normal in Finder but FileInsight flags it
Finder appearance alone does not establish file health or type. FileInsight can inspect supported content and compare the claimed file type with what is found inside.
Can FileInsight tell me a downloaded file is safe?
No. FileInsight is an inspection utility, not antivirus software. File Health and Type Verification provide useful context, but they are not a guarantee that a file is safe to open or run.
Are my files uploaded anywhere?
FileInsight is designed to inspect files locally on your Mac. No account or subscription is required for the inspection workflow described in the User Guide.
Email support@tomglanderdigital.com. Include FileInsight, your macOS version, the type of file you inspected, what you expected to see, and what FileInsight reported. A screenshot is useful when the result itself is the question.